Agent Journey Lab

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Solution - online shop

Find the stop in your online shop journey.

An agent must find the product, select the correct variant, add it to the basket, and read the delivery terms and the total.

The run stops at the point of payment entry. We do not attempt a payment and we do not use a card.

Start a $199 pilot View the example record

Buyer

Who this page is for

This page is for the person who owns the shop journey: an e-commerce lead, a digital manager, or the developer who holds the storefront.

Checkpoint sequence, example only

  • 01Entry pagereached
  • 02Product discoveryreached
  • 03Variant and quantityreached
  • 04Basket contentsreached
  • 05Delivery and totalstopped
This sequence shows the checkpoints that we declare for this journey. It is not a result and not a customer.

Fix owners

The teams that usually hold the fix

These are the fix owners that we name in a record. This list does not say that a customer had these problems. Each record names only what the run observed.

  • Content

    The product name, the variant label, or the stock statement is not clear in the page text.

  • Front end

    A control needs a pointer action, or the page hides the price until a script runs.

  • Platform

    The shop answers the agent with a challenge page or an empty response.

  • Policy

    The site blocks the declared test identity, so the run stops at the entry page.

Deliverable

What you get for this journey

You get one dated evidence record for each run, and a short self-check that your team can repeat.

Declared goal
The journey in your words, with the checkpoints that the agent must reach.
Named agents
The agent families that made the attempts.
Checkpoint states
Each checkpoint marked reached or stopped.
Stop reason
The observation that decided the stop.
Boundary decision
The point where we stopped, and the rule that we applied.
Likely fix owner
Content, front end, platform, or policy.
Self-check
The steps that let your team see the same stop in less than one minute.
Change since last run
What moved since the last dated record for the same journey.

Test this journey for $199.

Send us the site and the journey. We reply with a written scope, the boundary, and payment instructions.

Start a $199 pilot View the example record