Research
Our research boundary
We study whether AI agents can finish public customer journeys. This page states where a public run stops and how an authorized test is different.
For public research, we stop before we enter data in a form. Authorized tests use the written scope that you approve.
Public research
Public research uses pages that any visitor can open. We take no consequential action.
- We read public pagesThe agent opens pages, reads content, and follows public links.
- We stop at the formThe run stops before form entry, account use, submission, payment, booking, or a claim.
- We declare the agentOur sessions declare AgentJourneyLab/0.1 in the user agent string.
- We keep the rate lowWe use a low request rate and we respect robots.txt.
- We keep results privateWe do not publish a result about a named site without written permission.
To ask a question about a public run, use this address. To ask us to exclude your domain from public research, send the domain in that email.
The difference between public research and an authorized test
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Public research
- No agreement and no payment.
- Public pages only.
- The run stops before any form entry.
- The work supports our own study of failure patterns.
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Authorized customer test
- A written scope that you approve, and payment before the test.
- You confirm your authority for the named domain.
- The run can go deeper, but only inside the limits that you set.
- The record belongs to you and stays private.