JOURNEY · CLAIM AND SUPPORT
Test the path from problem to the correct claim route.
The agent must find the correct public path for a claim or a support request. We record each checkpoint. You see the exact stop.
Stops before submission. We use no personal data and no policy number.
Start a $199 pilotSee an example record
Our test sessions declare AgentJourneyLab/0.1. Site owners can stop a public test: read the research boundary or write to research@agentjourneylab.com.
Declared goal
Declared goal
The agent must find the correct public path for a claim or a support request.
You give the completion criterion before the run. It is the page state that means success.
Checkpoints
Checkpoints
Checkpoint ladder · fixture values
Internal fixture record — not a customer result.
- 01Help or claim index✓ reached
- 02Claim type routing✓ reached
- 03Conditions and documents✓ reached
- 04Submission step✗ stopped
Stop rule
Stop rule
Stops before submission. We use no personal data and no policy number.
An authorized test goes further only inside the written scope that you approve.
Usual fix owners
Usual fix owners
- Content — the help index, the claim names, and the conditions.
- Front end — the routing controls and the document list.
- Policy — the rule that decides the correct route.
The record names the likely fix owner. A likely owner is not a verdict.
The record
What the record shows for this journey
The record names the declared goal for this journey and the agent family that made the attempt.
It marks each checkpoint above as reached or stopped, and it holds the observation at the stop.
It names a likely fix owner and a self-check that your team can repeat in less than one minute.
Next step