Solution - booking
Find the stop in your booking journey.
An agent must select the correct service, the correct place, and a free time, and it must read the terms of the appointment.
The run stops at the point of booking confirmation. We do not hold a slot and we do not book an appointment.
Buyer
Who this page is for
This page is for the person who owns the booking journey. That is usually a marketing lead, an operations lead, or the web team.
Checkpoint sequence, example only
- 01Entry pagereached
- 02Service listreached
- 03Location choicereached
- 04Availability viewreached
- 05Confirmation stepstopped
Fix owners
The teams that usually hold the fix
These are the fix owners that we name in a record. This list does not say that a customer had these problems. Each record names only what the run observed.
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Content
Two locations use the same name, so the agent cannot tell them apart.
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Front end
The calendar needs a drag action, or the free slots appear only after a delay.
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Platform
The booking widget comes from a third party that refuses the agent.
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Policy
The site blocks the declared test identity before the service list.
Deliverable
What you get for this journey
You get one dated evidence record for each run, and a short self-check that your team can repeat.
- Declared goal
- The journey in your words, with the checkpoints that the agent must reach.
- Named agents
- The agent families that made the attempts.
- Checkpoint states
- Each checkpoint marked reached or stopped.
- Stop reason
- The observation that decided the stop.
- Boundary decision
- The point where we stopped, and the rule that we applied.
- Likely fix owner
- Content, front end, platform, or policy.
- Self-check
- The steps that let your team see the same stop in less than one minute.
- Change since last run
- What moved since the last dated record for the same journey.
Test this journey for $199.
Send us the site and the journey. We reply with a written scope, the boundary, and payment instructions.